Your team is talented.
And your processes?

Operations + AI: efficiency for creative teams.

Proven in creative production. Works in your company.

Book a 30-minute call See how it works

Evgeny Putilin Fractional COO | AI-Native Practice Working with no more than 2 clients at a time

What's holding you back

Teams lose money not because of bad work

but because processes haven't caught up with growth.

Operations overload

Leaders control every step. When they step away, everything stops.

Margins eaten by rework

Deadlines are met at the cost of overtime and redo cycles. Perfectionism that ignores the budget.

Unbalanced workload

Some work around the clock, others wait for tasks. Resources exist, but output doesn't grow.

The market moves faster

Companies that don't adapt are the last to know. Clients leave quietly, leads go cold, competitors move in.

These aren't people problems. They're system problems - and they have a fix.

The market data

Where margin hides

Five optimization paths for service companies, 20-100 people.

Invisible losses

Rework, churn, mispricing - losses nobody counts

35%

Pricing

1% price increase = 8% profit increase (McKinsey)

25%

AI scaling

Do more with the same team, not fewer people

18%

Portfolio mix

20% of clients often drive 80% of profit

12%

Cost cutting

Fastest to execute, but has a floor

10%

Consulting estimate based on typical service companies without operational discipline. Individual research citations below.

15-25%

of revenue

lost to invisible failures

Cost of Poor Quality benchmarkASQ / Lean Six Sigma

+8%

operating profit

from a 1% price fix

Average impact for an S&P 1500 companyMcKinsey, The Power of Pricing

2-7pp

margin

from pricing transformation

Sustained gain, digital pricing programsMcKinsey, Digital Pricing Transformations

~23%

productivity

boost from AI, early adopters

Average productivity gain reportedMcKinsey, State of AI 2025

Recovery timeline: 3-6 months to first measurable effect (McKinsey).

How it works

From diagnostics to autonomous operation

Analysis

Value-chain map, team interviews, finding where margin leaks.

Transparency

Dashboards, KPIs, real-time metrics. Everyone sees the truth.

Processes

Standards, roles, SLAs. Building the operating system.

Autonomy

The team runs the system. I step away.

AI - the cross-cutting layer

Accelerates every phase - do more with the same team

Diagnostics in days, not weeks

Live dashboards and metrics

Routine automated, scale without hiring

What you keep after I leave

Typical outcomes from a 3-6 month engagement

10+

hrs / week

freed for the founder

Operational decisions stop landing on your desk. You get back to strategy and sales.

faster

key process cycle time

From request to delivery - half the wait. Approvals, handoffs, and reviews run on schedule.

90%

on time

task completion rate

Your team delivers what they promised, when they promised. No more firefighting.

Plus: documented standards, real-time dashboards, and a team trained to improve on its own.

Four problems. Four solutions.

Each one built into your daily workflow

Problem 01 / Operations overload

Operations Scoreboard

Goals that stick

2-3 measurable targets per role, reviewed monthly. Not a wish list - a commitment.

Problems surface early

Green / yellow / red for every goal. You see the signal before it becomes a crisis.

It runs without you

Weekly 15-min stand-up replaces daily check-ins. Your team reports, you decide.

Problem 02 / Margins eaten by rework

Profitability Tracker

Margin locked before kickoff

Scope, budget, and minimum margin signed off upfront. No surprises.

Cost tracking per project

Real-time view of spend vs budget. You catch overruns early, not at invoice.

Every freebie is a decision

Unplanned work is flagged, not hidden. You choose where to invest, not where to leak.

Problem 03 / Unbalanced workload

Capacity Dashboard

One person, one function

Clear roles end the 'everyone does everything' problem. Focus beats flexibility.

One queue, clear priorities

Tasks flow through a single intake with priority levels and SLA. No more 'can you also...'

Workload visible to everyone

Who's at 140%, who's at 60%. You rebalance in time, not after someone burns out.

Problem 04 / The market moves faster

Client Health Monitor

Churn alert before it's too late

Usage drops trigger automatic notification. You react in days, not months.

Response playbook, not panic

Day 1 / day 7 / day 14. Every step has an owner, a script, and a deadline.

Leads don't die after events

Same-day qualification, structured follow-up. Your pipeline works while you sleep.

These are four of the tools - see the full set running on live data at the AI tools showcase→

Why us

Operator experience, not a slide deck

I've been in your shoes

Grew a creative production team from EUR 150K to EUR 1M in revenue. Found EUR 150K in annual losses at another client - in 15 hours. I know where money hides.

World-class operations background

Alcoa (Toyota Production System). Renault (logistics optimization, EUR 1.77M saved). I bring industrial rigor to creative businesses.

AI-native practice

I build tools, not slide decks. My diagnostics run on AI - faster analysis, deeper insight.

Hands-on engagement. I stay until the system runs on its own.

Operator track record

Case study: Allcorrect Art

Game-industry art and localization unit inside Allcorrect Group. Embedded full-time as operating lead for three years - not an outside advisor, full ownership of budget, process, and team.

revenue growth

EUR 150K to roughly EUR 1M

Annual revenue over three years - the unit had run several years of losses when the mandate started.

losses

turned around from a multi-year deficit

The unit went from several years of losses to profitable and growing - the turnaround came first, the growth followed.

years

embedded as operating lead

Full ownership of budget, hiring, and process - the real job, not a diagnostic engagement.

The throughline: six operating principles built here - transparency, navigation over rigid plans, psychological safety, continuous learning, process clarity, unity of command - are the same system behind every engagement now.

Operations diagnostic

Case study: Custom.MT

Independent machine-translation platform, Prague. ~EUR 1M revenue, 82 subscribers and 13+ enterprise accounts - three business lines with no visibility into which was actually profitable.

150K

EUR / year

in identified opportunity

Found across project pricing, cost tracking, and client retention gaps.

hours

total diagnostic time

Structured interviews, financial data, and process mapping - no lengthy audit.

EUR spent

to implement quick wins

Usage-drop alerts, pricing review, and a handoff checklist - ready to run.

Plus: a decision workbook - a specific next action for each finding, accepted by both founders.

What clients say

Results from recent projects

By the middle of the presentation I was sitting there mind-blown, excited to run and start implementing. Not because he told us what to do - because for the first time, we could see clearly.

Konstantin Dranch

Co-Founder, Custom.MT

Helped the board focus, asked the tough questions, and kept very different people aligned. A concrete list of priorities for two years. Wish we'd reached out sooner.

Demid Tishin

Co-Founder, Allcorrect Group

Rapid growth, scaling mistakes, blurred priorities. In one week - deep business analysis, strategy with clear metrics. Found potential in our products we didn't see ourselves.

Alexey Artamonov

Director, Luch Union

Next step

Book a 30-minute conversation

We'll discuss your processes, identify bottlenecks, and see if there's a fit.

Email me Telegram

evgeniy.putilin@gmail.com Telegram: @eputilin linkedin.com/in/eputilin

Working with no more than 2 clients at a time - reach out today.

Your team is talented.And your processes?